shufflePrivacy Policy

This page describes what we collect when you use shuffle and how we keep that data protected. We at shuffle recognize that privacy is fundamental to trust. When you register an account, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or engage with our live-dealer tables, sportsbook, slots, or esports markets, you share personal information with us. Our privacy policy outlines what we collect, how we use it, who may access it, and what rights you retain.

Our approach to privacy reflects our commitment to shuffle account holders across Jakarta, Surabaya, Bandung, Medan, and Semarang. We do not sell your data to third parties for marketing purposes. We do not share your account balance or betting history with external advertisers. We encrypt sensitive information and limit access to authorized personnel only.

This policy applies to all shuffle services—live-dealer tables, sportsbook, slots, esports markets, and account management. If you have questions about how we handle your data, contact our support team via the channels listed at the end of this page.

What Data We Collect on shuffle

We collect data in several categories. When you register, we collect your email address, phone number, full name, date of birth, and residential address. These details are required for account creation and KYC (Know Your Customer) verification.

When you use shuffle, we collect behavioral data: which games you access, how long you play, your betting patterns, and your account balance history. We also collect technical data: your IP address, device type, browser version, and approximate geographic location (derived from IP). This data helps us detect fraud, optimize platform performance, and understand user engagement patterns.

When you contact our support team, we collect your inquiry, our response, and any attachments you provide. Support conversations are logged for quality assurance and dispute resolution.

Account Data

Email, phone, name, date of birth, address, national ID or passport number (for KYC verification).

Payment Data

Payment method identifiers, transaction confirmations, deposit and withdrawal history.

Behavioral Data

Game access logs, play duration, betting patterns, account balance snapshots.

Technical Data

IP address, device type, browser version, approximate location, session timestamps.

How We Use Your Data on shuffle

We use account data to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. Your KYC documents (national ID or passport) are stored securely and accessed only by our compliance team during verification or regulatory audits.

We use payment data to process deposits and withdrawals, reconcile your account balance, and detect suspicious transactions. If you attempt to withdraw more than your balance or deposit from multiple payment methods in rapid succession, our fraud detection system flags the activity for review.

We use technical data to maintain platform stability, diagnose performance issues, and prevent unauthorized access. If your account is accessed from an unusual location or device, we may require re-authentication.

We do not sell your data to third parties for marketing. We do not share your betting history with external advertisers. We do not use your data to build profiles for sale to data brokers.

Third-Party Processors and Data Sharing

Our hosting provider stores shuffle's servers and databases. Our servers may sit outside your jurisdiction; data stored on them is subject to the hosting provider's security practices and the laws of the jurisdiction where servers are located. We encrypt sensitive data before transmission to hosting infrastructure.

Our compliance and legal team may access your data during regulatory audits, fraud investigations, or legal disputes. We comply with lawful requests from government authorities, but we do not voluntarily share data with law enforcement without legal process.

We do not share your data with marketing partners, affiliate networks, or data aggregators. We do not permit third parties to contact you on our behalf.

Your Rights on shuffle

You have the right to access your personal data. You can view your account information, transaction history, and behavioral logs by logging into your shuffle account. If you need data in a different format, contact our support team.

You have the right to correct inaccurate data. If your name, address, or phone number is incorrect in our system, you can update it via your account settings or request our support team to make the change.

You have the right to withdraw consent for non-essential data collection. For example, you can opt out of behavioral analytics while retaining account access. However, you cannot opt out of data collection necessary for account security, payment processing, or regulatory compliance.

You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data.

Cookies and Tracking Technologies

We use cookies to maintain your login session, remember your preferences, and track your activity on shuffle. Session cookies expire when you close your browser; persistent cookies remain on your device for up to one year. You can disable cookies in your browser settings, but doing so may prevent shuffle from functioning properly.

We use analytics tools to measure page views, user engagement, and technical performance. These tools may set cookies or use similar tracking technologies. We do not use these tools to build advertising profiles or sell data to advertisers.

Data Retention and Deletion

We retain your account data for as long as your account is active. If you close your account, we retain your data for a minimum of five years to comply with anti-money-laundering and tax regulations. After five years, we delete your data unless legal obligations require longer retention.

We retain transaction logs indefinitely for audit and dispute resolution purposes. We retain support conversation logs for one year unless a dispute is ongoing.

If you request account deletion during Idul Fitri, Idul Adha, Imlek, or Nyepi, processing may be delayed due to reduced staffing. We will confirm deletion once the request is processed.

Security Measures on shuffle

We protect your data using SSL encryption for all data transmission between your device and our servers. Your password is hashed using industry-standard algorithms and never stored in plaintext. We do not have access to your password; if you forget it, we can only reset it, not retrieve it.

We limit access to your data to authorized personnel only. Our compliance team accesses KYC documents; our support team accesses account and transaction data; our technical team accesses logs for debugging. All personnel sign confidentiality agreements.

We monitor our systems for unauthorized access attempts and suspicious activity. If we detect a breach, we notify affected account holders and relevant authorities as required by law.

Contact and Dispute Resolution

If you have questions about our privacy practices, contact our support team via live chat (available during operational hours) or email. We respond to privacy inquiries within five business days.

If you believe we have violated your privacy rights, you can lodge a complaint with our support team. We investigate complaints and respond within ten business days. If you are not satisfied with our response, you have the right to escalate your complaint to your local data protection authority.

Our services are available only where local law permits. Your use of shuffle constitutes acceptance of this privacy policy. We may update this policy periodically; we will notify you of material changes via email or by posting a notice on shuffle.